Store Policy

At Toccara Candles, we’re committed to providing a premium experience from the moment you browse our site to the moment our candlelight warms your space. Please take a moment to review our store policy to understand how we care for our customers, protect your information, and handle business-to-business relationships.

Customer Care

Your satisfaction is our top priority. We strive to ensure each candle you receive meets the highest standards in craftsmanship, fragrance, and presentation. If you have any questions, concerns, or feedback, please don’t hesitate to contact us.

• Response Time: We typically respond to customer inquiries within 24-48 business hours.

• Order Issues: If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos if applicable.

• Returns & Exchanges: Due to the handmade nature of our candles, all sales are final. However, if you experience any issues, we’ll do our best to make it right. See out Shipping and Return Policy for more information. 

• Support Contact: Email us at [hello@toccaracandles.com] or use the contact form on our website.

Privacy & Safety

We value your trust and are committed to safeguarding your personal information.

• Data Collection: We collect only the information necessary to process orders and provide you with an exceptional shopping experience.

• Data Protection: All payment transactions are encrypted and processed through secure payment gateways. Your card information is never stored on our servers.

• Third Parties: We do not sell or share your information with third parties for marketing purposes.

• Cookies: Our website uses cookies to enhance your browsing experience and for analytical purposes. You can adjust your browser settings to manage cookie preferences.

Wholesale Inquiries

We love partnering with retailers, boutiques, and wellness brands to bring the glow of Toccara Candles to more spaces.

• Eligibility: Wholesale accounts are available to verified retailers with a valid business license or reseller permit.

• Minimum Order: A minimum order quantity (MOQ) applies. Details will be shared upon approval.

• Custom Options: We offer limited customization options for bulk or private label orders.

• Application: To inquire about wholesale opportunities, please email [hello@toccaracandles.com] with your business name, website, social media handles, and a brief introduction.